In healthcare service delivery, social accountability is …
… the obligation for health institutions to direct their healthcare services, research and education towards addressing the priority health needs, social needs and health inequities of the patients, populations, communities and region they are mandated to serve and that this obligation extends to the needs of those who are marginalized, underserved and who experience inequity. Priority needs must be identified in partnership with key stakeholders, through meaningful community engagement and reflect the values of relevance, quality, cost-effectiveness and equity.*SAFE for Health Institution definition for social accountability in healthcare service delivery (adapted from the WHO’s definition for the social accountability of medical schools).
The purpose of the SAFE for Health Institutions Project is to accelerate transformation towards a social accountability framework in healthcare service delivery.
To empower health institutions to better identify and address the priority health needs, social needs and health inequities of the patients, populations and communities that they serve.
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